I’ve done bus tours in many different cities, and this was by far the worst. The prerecorded audio was terrible. I agree with a previous reviewer, more music and chit chat than guide and knowledge. Also, there was a lot of overlap of the same recording on the uptown tour as the downtown tour.
The problems we had:
1. When waiting to catch the uptown tour, the “live tracking” showed the bus 4-5 and 5-6 minutes away for over 30 minutes. We had THREE buses show up, tell us they were the uptown bus, tell us to wait to get on, then drive off. THREE TIMES. On the coldest day of the year in NYC. Awful customer service. I mean if you are going out of service say that. Don’t just lie and then take off leaving us standing there.
2. When we finally got on the bus, we sat on the bottom. And there was no heat on the bus! Our feet were ice cubes. It was warmer on the covered part of the top of another bus.
3. Our driver was scary. We had three different drivers for the day. The first two (on the downtown lines) were fine. The driver on the uptown line was downright scary. He cut off so many people, was so close to hitting so many cars and CONSTANTLY honking. Honk, honk, honk. I don’t remember any of the other drivers honking once. Awful.
I would not recommend Big Bus tours in NYC and would advise to try a different one.
Відповідь від хоста
Feb 2023
Hi Foulkeafied, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at
[email protected] with the description or name of the drivers, as well as your booking details, time, and date this occurred so we can investigate this.