I canceled my booking 48 hours before my booking, the day before my booking I receive a call from tour company, I told them I canceled the day before, they said they showed it was not canceled. I explained it was, they told me to contact aviator, so I did, they said they would check into it, came back with an email denying refund. I did everything correctly but because I have no proof, I have no recourse, I was busy doing touristy things that I did not go back to email to check if I received confirmation of my cancellation. I am out hundreds of dollars because of this, will never go through aviator again,
Відповідь від хоста
Oct 2019
We are sorry that this happened to you, but because you booked through a third party, refunds are out of our company's control.