So to start off, It was a cold day and they left all the outside doors open so was pretty cold in the restaurant.
We came to the restaurant as a couple, one ordered a burger and one wanted the flatbread starter but as a main course instead so we could be eating at the same time. For some reason the restaurant didnt seem to understand what this meant and despite saying numerous times, the food still did not arrive together and had to be cooked last minute.
We are hard rock glass collectors and not once did the staff ask whether we wanted to upgrade our drink to a collectible. In the end, we asked ourself before paying and the staff still did not seem to understand this. Your a Hard Rock Cafe, you sell the glasses in your shop which is attached to the restaurant, it really isn’t hard. This is standard for all of the hard rocks out there.
Then to top it off, the females toilets had poo in them which blocked the toilets and in the others there was no toilet roll at all.
The restaurant probably only had 10 tables in, it was hardly packed for them to keep on top of the service.
Overall the hard rock itself here is small and not much memorabilia on the walls. The tip at the end on the receipt also seemed to add two mandatory lots!! Pricey!