Yes it was ok. You need to go to the desk they say. Make sure yu say you have a voucher. They then take you to where you have to go.
Waited a long time to be picked up, but considering that the Pope was in town it could have been a lot worse.
unfortunately they weren't there! We waited for at the airport , We had to take a taxi and go by ourselves! And then there was no note no email asking what happened aa if they completed their job! Not useful , go Uber