J was a great tour guide. He was very informative and funny.
It was a shock when we arrived at airport to be told that although I had a confirmation email we don't go to Queens!. we phoned the helpline and they were not at all helpful. BUT the guys on the desk were amazing and got us as far as the subway in Manhattan where we got sorte to our hotel. Not the best start to trip!!
If you want a cheap transfer cost then take this option. If you are short of time take a taxi or sole use option. Was very good overall