Great service. We were told it would be 30 minute wait for a shuttle upon arriving at the grand transportation desk. It turned out to be a 5 minute wait instead :). Traffic was bad so it took us 1 1/2 hours to arrive to Manhattan. Comparing other transportation options the shuttle was #1.
Excellent service told probably 20 mins to wait for transfer but driver arrived after 10 mins. Was first drop off so that was great.
Have booked several things thru Viator over the years and this driver started screaming at us that we were not getting out fast enough. I was at very back of van and had to get over several people to get to the door. Never again will we use this particularly service. I hope Viator says something to this company as this is unexceptable.