The driver was dreadful took all the back streets into New York and drove far too fast with a mini bus full of people and constantly slamming the brakes on. The whole of my party felt really sick by the time we arrived at the hotel.
The best, driver (she) arrived 10 minutes earlier which I liked very much. She also let me sit in front since I'm sensitive with my stomach when being driven. I will definitely use them again and can highly recommend their service.
The only difficulty on this was a mixup with the girl I spoke to about confirming the trip - she was insistent that we would be picked up on 57th St while the driver came to 56th St. It gets five stars because the driver came and found us.