Booked the GrayLine bus for our day trip to Woodbury Outlets. The voucher stated to arrive 30 mins prior, at 830am to 777 8th Avenue, which we did. Once there, after queuing for some time, we were served by this customer service staff who appeared like she didn't want to be at work at all. She was expressionless and didn't even bother looking up at us. Then we were just given our receipts and then told to walk to Port Authority Bus Terminal to take the bus.
Now, if the voucher actually stated clearly we needed to go to two different places, that was fine. But the voucher just said to arrive at 777 8th Avenue 30 mins prior. It was fine for us, because we were on time, but if some passengers actually only made it to 8th Avenue before 9am, there was no way they would make it to Port Authority on time. The instructions on the voucher should have been clearer. Anyway, the customer service staff told us we had to take the 930am bus, which befuddled us because I had clearly booked the super saver ticket where the bus leaves at 9am. I said to her that no, the voucher I have stated 9am, and was just told brusquely that "there is no 9am bus. 9.30am". Left with no choice, we were resigned to taking the 9.30am bus. Luckily for us, we made it to Port Authority in time, saw people queuing up for the 9am bus, and just forced ourselves into the queue. Luckily, the driver accepted our tickets.
For our ticket, we were supposed to take the 4.45pm return bus, and we arrived 15 mins before, at 4.30pm. The bus came soon after and we thought it would wait to pick up other passengers, but no, the bus just left after picking up some of us at 4.35pm. While I was happy the bus drove off earlier, I cannot help but feel what would happen to the rest of hte passengers who had not yet arrived for the 4.45pm bus. Technically, they were not late, but the bus just drove off earlier without any prior notice.
Overall, the discrepanices in bus timings were really frustrating.