We were so excited to go on this cruise for my sister's bachelorette, but were really disappointed when bad weather rolled in. When we woke up in the morning there were severe storm warnings (see attached photos). We thought the tour would be cancelled because of the severe weather. We did not feel comfortable driving through the wind and lightening, much less getting on a metal boat in the middle of the river!
When we talked to someone on the phone, they only said that the captain would make the call, but did not ever discuss the possibility of delaying the tour. Totally understand the company's weather policy is that the Captain gets to make the weather call, but would assume common sense would prevail. We were very disappointed to find out the tour was delayed until after the bad weather passed and still went out!
The most disappointing thing overall, was the lack of refund. RQV was only willing to give us a credit because of their 'weather policy.' Since we do not live in the area, we can't use a credit. Again, we understand the company's policy, but think safety is more important and common sense should have prevailed. I would love to speak to someone from the company to see if they would be willing to reconsider.