Way too many people for the space and what they offer. Went for a birthday party and while my kids had fun for the most part I wonāt return. They have a play area for younger kids, my son is two, no jumping just a play area with some climbing, slides and play mats. But no one was even watching it. Bigger kids were stacking mats, cubes, tubes and then pushing them over onto the smaller kids. Of course the parents are absent but there wasnāt even a staff member to enforce their own rules.
The jump area which was pure madness. Again there isn't an area for smaller kids to jump so we kept seeming smaller kids being ran thru by much bigger kids. Even my daughter who is big for a 9 year old was jumping when some older high school kids ran into her dumping her head. Thankfully sheās a tough kid, no harm no foul but not everyone can take a hit like that and that was with me standing near by keeping watch. Itās pure chaos. I purchased socks to be able to stand on the purple sidelines of the trampolines to make sure my son wasnāt ran over since the jumping was his favorite part and the play area wasnāt too safe. We decided to leave after a group of about 15 teenagers came in and started playing tag running around the jumping area running over other kids.
Since we were there for a party we thankfully didnāt have to wait in the huge line just to check in or even get a drink because itās all done in one same spot.
The bathrooms was disgusting, paper all over, floors wet with god knows what. Two of the four stalls were missing toilet paper. No hand dryer or even paper towels in the biggest stall that has the changing table.
They have hand sanitizer stations which half of them didnāt even work. People are all on top of each other without masks. They boast about cleanliness but I didnāt see not one thing being wiped down or even clean. Kid after kid touched, sweated on, wiped snot and who knows what else on the equipment. The seating area was just the same.
Even if COVID wasnāt a thing, this place is definitely a breeding ground for germs. Itās also not so enjoyable when you canāt even walk or stand with out bumping into another person.
While my kids enjoy themselves for the most part it wasnāt without a couple avoidable close calls. Iād definitely rather drive a bit further out to one of the other trampoline parks with a bit more space and less people.
Response from Host
Oct 2021
Hello. Thank you for reaching out; the safety of our employees and customers is the number one priority at Altitude Kissimmee. We believe there may have been a misunderstanding regarding the circumstances you described. So if possible, weād like to discuss further. Whenever you have a moment, please contact our GM at (407) 705-2123.