This location is just okay. The staff arenāt really friendly and have a hard time navigating simple tasks. My friend purchased us tickets and a pair of socks. When we arrived, they continued to say she didnāt purchase the ticket or socks. She showed the receipt for everything and the kid said ā I dont know what you want me to do. It says you didnāt pay.ā He didnāt even try to figure it out. After resolving that issue, he couldnāt locate the waivers we just filled out. Itās ridiculous! Same happened on our second visit. It was extremely frustrating. Both times, the bathrooms were a mess. The toilets backed up and the floors disgusting. When I told an employee, she said they canāt do anything about it. Customers are the ones that make it that way. While thatās true, they should be tending to the restrooms. The space is smaller than other places we have been and they have a strict rule about you only wearing their socks. Even if you already have jumping socks, they will make you buy theirs. When asking what the difference was since they were jumping socks ( just from another place), they said ābecause we want out socks wornā. Itās just another way for them to get more money out of people. I donāt like companies like that. The pricing is reasonable though. Thatās really the only thing nice I can say.
Response from Host
Aug 2021
Hi robertinaf20. Thanks for taking the time to leave this feedback; weāre glad you found the pricing reasonable and the location okay. As one point of clarification, weāre required to have all jumping guests wear only Altitude socks for purposes of insurance liability. As for the other concerns you expressed, weāre currently evaluating how our training and operations could be improved, so your input has been very valuable to us. If youād like to discuss your feedback in further detail, please call our GM at (407) 705-2123.