Andreas was main tour guide, but there were also 2 other women guides. 1 woman was aggressive and arguementative and the other Chinese guide kept running after the travellers hurrying them along, to the point she kept looking under toilet doors to hurry us up at restroom breaks. We overheard the main guide and driver discussing on departure that we would not have time to do a part of the tour, and commented that "they will just have to get up earlier in the morning then". This made sense when arriving in Canada that to our disbelief they said that we would not be going to the falls that night due to some fog and on numerous occasions told to make our own way to the falls ourselves! Thankfully we did this on foot ourselves from the hotel and had a great experience of clear visibility, seeing the falls with their beautiful light displays. The next morning, we were rushed for a 06.15 breakfast to then be rushed off to the bus to see the falls for only 15 minutes. Before setting off, the driver expressed to the guide that he wanted to get to the border control before staff change over. We also had to pick up 2 travellers who stayed on USA side. Then, shockingly Andreas informed us that the best views would be from the USA side and not in fact the Canadian side. (This is untrue as I have done this trip before) This is why travellers are paying for a Canadian tour, and if the USA side is supposed to be better, the why stay in Canada and advertise a Canadian tour AND for 15 minutes? All observation points where closed off to the public when we got there. Throughout the trip there was animosity and arguements from the Italian larger woman guide (interpretor) towards Andreas. She was also unpleasant towards travellers. The whole experience was a sham, rip off and very upsetting. They protrayed themselves as unprofessional amatures.
I will never book with Viator again.