Niagara Falls is really amazing, worth for a visit. Visit Canada side too, if possible.
We had a great tour guide, Okai (?) a native Japanese living in the USA for decades. Japanese guests had extra service with information on their mother tounge. He was really professional and brilliant, not only being always polite and patient to everyone but he also remained calm and positive when we faced difficulties, such as the bus broken down or the need to change our driver. He saved the day and the experience for the whole group. Really appreciate his kindness.
The company was fair to provide access to an extra attraction (visit to the Cave of the Wind) when it turned out that the driver cannot proceed with us. Actually this was the best of all attractions, so we felt to be more or less compensated for the 5+ hours delay.
We had some controversial feelings with the tidiness of the bus, sitting at the rear was not too much fun. They should pay more attention to this since guest sitting at the rear pay the same fee.
Response from Host
Aug 2022
Hello Helga!
Thank you for your review.
We are glad you enjoyed your Tour to Niagara Falls and the Cave of the Wind.
The bus did have a breakdown in route to Niagara Falls, but a replacement bus was provided within 20 minutes. Our goal is to provide a memorable experience.
We look forward to hosting you in the future.
Stephanie,
Empire Vacations