When you arrive at the business you watch a video and sign the forms on an iPad. Next you make your way down to the boat launch about 1/2 mile away. It was all organized really well. I loved the way you get into the kayak. There is a landing that keeps the kayak steady when you get in or out. They also gave is map to find the 3 sisters spring. This was super helpful. We saw a baby alligator, a small manatee and a turtle. We also saw a woman trying to coax her dog back onto her kayak...a crazy woman who jumped off the bridge we passed under with a toddler...but onward to the springs...it's a magical place. We swam there in the clear water for about an hour. We all felt the stress of life lift..I recommend this to everyone. The kayak was easy and the company was great.