Lack if organisation to start the trip, people moved out of their seats several times to accommodate translators. Surely this could have been mapped out prior to boarding the coaches. We finally set off only to pull over in a car park (one of many) about an hour out of LA. 2 changes of coaches and a 2 hour wait for a new coach as the door was broken. Several arguments between drivers and tour guides, then an argument on the coach with a fellow traveller and staff member when she refused to change seats again.
Then the coach broke down on the freeway, where we were stranded on the side of the road for a further 2 hours in fairly extreme heat. Compensation…pizza and a drink on the bus after a further wait in another car park. The first day on the road was a gruelling 17 hours, arriving at our motel at 1130 at night.
All the scenery we saw was absolutely fabulous, although too much time was taken on the guide taking photos for the group and other random people.
Change of guides and driver from Vegas to Zion. Thank you to the wonderful Mark Skinner our guide. Mark was extremely knowledgeable and friendly, going out of his way to add an extra experience when Bryce Canyon was closed due to inclement weather. Antelope Canyon was a highlight for me, absolutely stunning!
Mark left us on our return to Las Vegas and the final trip back to LA. Sadly we were left in care of a rather nasty tour guide who was refusing to drop off the passengers who were disembarking from the farmers market at LA. More arguments between her and other staff, who were trying to reason with her and explain the trip was about the passengers not her!
She reluctantly took us to our final destination when the one remaining translator got off at the first stop at LA., which caused another argument when he refused to get back on the coach, he was jumping up and down on the sidewalk saying it wasn’t his job to escort the remaining passengers to the end destination.
All in all the destinations we visited were fantastic, most of the hotels were comfortable, although many were reminiscent of the corridors in the movie The Shining.
Thank you to the Navajo Nation for accomodating us.
This company needs to have a good look at who they employ because some are giving you a bad name
Response from Host
Oct 2024
Dear Kathy,
Thank you for taking the time to provide such detailed feedback about your experience. We are truly sorry to hear about the challenges you faced during your trip, especially with the delays, and the unfortunate interactions with one guide. This is certainly not the level of service we aim to provide, and I want to assure you that your concerns are being taken seriously.
It’s clear that the start of the trip did not go as smoothly as it should have, and the delay and seating issues were frustrating. We understand how important a well-coordinated experience is, and we will be reviewing our processes to prevent such issues in the future. Mechanical problems, while unpredictable and rare, are usually handled communication and care, and we sincerely apologize for the wait and discomfort.
I’m glad to hear that despite these challenges, you still enjoyed the stunning scenery and had positive experiences with Mark, who went out of his way to ensure you enjoyed Zion and Antelope Canyon. We'll be sure to pass on your kind words to him. However, we are concerned about the issues you encountered with other staff members and the disagreements you witnessed. This is not reflective of our commitment to providing a smooth and enjoyable journey, and we will be addressing these matters directly with the individuals involved.
We appreciate your feedback on the accommodations as well, and we will take it into consideration as we continue to improve our offerings. Thank you also for your kind words about the Navajo Nation—they are truly wonderful hosts, and we’re grateful they made part of your experience memorable.
Please know that we value your input and are committed to learning from this to ensure future trips run more smoothly. We hope that despite these challenges, you’ll give us another opportunity to provide you with the experience you deserve.
Warm regards,
Roie