1. One of the drivers was using his phone during all the trips, while driving, which caused constant zig-zag and increased the risk of an accident, it was reported and he still continued doing it.
2. The second guide presented with a SEVERE respiratory tract infection. That made it difficult for him to speak and translate and also infected several people on the trip, including us.
3. Terrible organization in general, we heard calls from the guides to their company who were upset because they wanted to change the route or make them stay and that caused them to treat us badly because they were upset doing their job. On several occasions travelers asked them things and they answered very rudely.
4. None of the guides except for one (who only accompanied us the first two days) gave us their number in case of emergency, which occurred at the end and they could not help until the next day.
5. Poor organization took away hours of rest and scheduled hours of entertainment, leaving the vacationer more exhausted than necessary.
6. They did not ask for tips on 3 occasions, we had never had a tour like this. It is extremely uncomfortable, because also if they had asked for it at the end after all the bad things that I will tell you, no one would have given anything. But we had already given the tips and they even gave us a guide at the end.
7. We had to remind them that we had to place the luggage organized at the end due to the multiple destinations of the various travelers and then the guides had to give notice that all the luggage should be taken down again and placed organized, it is incredible that they do not notify in time the most essential.
8. The last driver change that took place halfway to Los Angeles was the WORST of all. That driver spoke to us in a bad way from the moment he got into the truck, he did not want to give us any type of information, and he was not the guide with us for translations from Las Vegas-Los Angeles. The driver was visibly upset, driving at high speed and picked up two people (two apparently underage girls who were carrying some flowers), modifying our route, as if it were a local passenger truck. I leave them somewhere else, delaying our arrival. Furthermore, this almost 3-hour journey did not have any courtesy stops, which on all tours are mandatory at least every 2 hours to carry out basic needs. To make matters worse, when we arrived at our destination he did not want to take down the luggage, he said that it was not his job because it was not his job and one of the travelers suffered a severe blow to the head when he took down his suitcase. The driver got even more angry and because he left angry, he left a suitcase belonging to a traveler that did not correspond to those who got off at that stop. When the truck left, he left that suitcase and we had to contact the only number we had for the first Guide to let him know what happened. Fortunately, one of the travelers who got off at that stop had a relative in Los Angeles and they took that suitcase and we don't know if he recovered it.
Definitely the worst experience we have had on a tour trip. It is a real shame since the places visited are beautiful, but if you lose rest time, if you notice the poor organization and the staff's annoyance with their own work, if the drivers do not respect the safety of travelers, you lose everything. , it becomes a nuisance and one wants the martyrdom to end instead of ending up happy, which is what one pays a tour for, to live a beautiful and friendly experience. Avoid ruining your vacation by hiring this tour, which is the same one purchased through USA TOURS. A shame.