I almost walked out after an hour, then I thought I wait for the show (which hasnāt happened yet)
- the place is understaffed, one poor guy is running around trying to get drink orders, but apparently he cannot keep up and forgets what to bring where. Sometimes we see him pouring drinks into the bushes while cursing.
- the food is awful and the plates have some fatty residue. At the end we did not eat anything
- the manager said they could not find people for the staff - which i understand. But then i would rather visit an event with lower guest number the staff can handle
- and that is another con: for me it is too busy - even if we paid for a vip table
I donāt really understand the good reviews and I went through on it that maybe i am too picky or have high expectations, but not: i paid $800 for 5 person, I donāt want middle school cafeteria level food and service. We went to a similar event last year on maui, that was great with excellent food and service (cannot recall the price)
This team definitely needs to adjust something. Until that doesnāt happen, I donāt recommend to visit this event
Response from Host
Aug 2022
Thank you for sharing your feedback with us. We are very sorry to read that you did not enjoy your luau experience and that one of our staff members did not provide the best of service to you. We will share your review with our team to ensure service is improved. We are sorry to have disappointed you and should you return we would be happy to address your concerns.