Service from the airport: A VIP greeter with green and white aloha shirt will be waiting for you at the baggage claim, and will have your name on a sign, assist you with your luggage, and escort you to your shuttle van. This service is free of charge and unique to this tour. It's this local operators way of saying "Mahalo" for choosing them.
This never happened! We had to chase someone down, but once we were on our way the driver was fantastic!
Response from Host
May 2021
Dear Robert, thanks for your feedback. I sincerely apologize to you for not picking you up and for any inconvenience this may have caused. We already advised Viator the following before:
Service from the airport: Due to COVID we don't have any representative inside the airport. Please call our office at 808-836-0317 and we will guide you to your shuttle.
Please let us know if you have any further concerns.
Mahalo,