Interesting visit but, we ended up paying 525$ (3 persons) for a tour that costs 41$ per person…
We had to talk to different intermediaries and we’re given a group ticket bearing the name of someone else.
Anyway, I paid $400 more than the regular fare and I had to come home with a group ticket that wasn’t even in my name: a scandal. for lack of time, we could not make the short bike ride… a calamitous organization has an exorbitant price. Customer Service did everything to help me but, frankly, they should not sponsor the mafia drifts of an activity sold 4 times its price. my advice: buy your tickets directly on site (there is room on the same day), at the right price.
Response from Host
Aug 2022
Hello,
"Buy your tickets directly on the site" We need to address the simple fact that your claim to purchase directly with Alcatraz Cruises / City Experiences is misleading. May, June, July, and August are the four months that constitute the "Peak Season." in SF and the month's Alcatraz is always sold out.
Your specific situation was unfortunate and we apologize that you were able to purchase an Alcatraz Combo on a day we had no tickets available. Instead of resolving the issue by canceling and refunding you, we sought out the necessary tickets and paid $125.00 per Adult from a competitor. That coupled with the 25% Viator takes as a commission, put us at a loss. We resolved the issue and you went to Alcatraz as was your plan. We are not responsible for your decision to purchase this tour product. The price you paid never changed. We provided exactly what we advertised and went out of our way financially so as not to disappoint you.
By the way, the person you called "the mafia drifts" is an honest, hardworking, family man. He doesn't deserve your insensitive remarks.
Wish you safe travels.
Michael
Alcatraz Bikes & Tours