I have always enjoyed Viator tours but this was an exception for so many reasons. Scary, unsafe driving tops the list. Weaving in and out traffic, going through red lights, and driving over the speed limit made us feel very scared driving with our tour guide. This should NEVER happen!!
Two, the tour is listed as around 6 hours. Our driver ended the tour after 3 hours and 40 minutes. What a ripoff! This is probably because he didn’t take us to 3 of the places that were listed on the itinerary! What nerve! We were so disappointed and angry!
Three, the tour promises air conditioned vehicle and water bottles. We received neither. It was a HOT day and we sat sweating in the back seat of an unkempt personal vehicle with windows down the whole time and no offer of water.
The whole tour was a sham and most importantly, unsafe. We called and asked for our money back and are waiting to hear. I hope Viator does the right thing.
Response from Host
Oct 2024
We are surprised by your review since you had an expert guide who gave you an experience you said you enjoyed during the trip. At no time was safety an issue as safety is always our top concern. The tour time is an estimate based on factors including traffic conditions which may be lighter than usual and group size which may be smaller rather than larger. All listed sights and stops were made, except guest refused a major stop in Venice beach and chose to keep driving. Tour guide took photos of your tour for you. Bottled water is available upon request. Guest has options to ride windows open or with air conditioning and guide made adjustments accordingly. We hope you enjoyed all the sights on your tour you took.