This was a special trip for me, because it was to celebrate my 3 grand daughters August birthdays. They wanted to revist the Aquarium as adults with me. The VIP tour I thought would be a special way to do this. The info said it would be special access to the aquarium before it opens to the public and a personalized tour led by an aquarium expert. Claire was great, we could tell she loved the creatures great and small. Then the info said see first-hand how the Animal Care team prepares exhibits for the day and get up close to animals like sharks, rays, and otters. Unique opportunity to ask questions and go behind the scenes. When I asked Claire about the behind the scenes things mentioned she said that wasn't possible. We were very disappointed since that was what the info had said. We did enjoy the info shared by Claire, and her expertise was very much appreciated. However, I suggest the tour start earlier, we didn't get to the first tunnel before being over run with auarium vistors. And ither change the info given when purchasing VIP tickets , or even better include the behind the scenes experiences. All in all, I was with my grand daughters and it was a special and memorable time.