One word to describe the experience and customer service AMAZING! David, Bobby, and Diego were excellent. They were patient and made sure that we had a memorable experience. They went over the bike instructions in great detail and gave us a basket and locks for our bikes. The icing on the cake was when we returned the bicycles they made sure to show you that they shredded your personal information ( the copy of your DL and credit card) needed when renting the bikes. I wish more places operated in such a fashion. Five stars.