That's some tough love, Melissa, and we're grateful for it. What we're hearing from you is that the tour wasn't scary enough, that the atmosphere wasn't solemn enough, that it wasn't sufficiently "spooky" for you. We're sorry about that, so we're following up with your guide to reflect and respond with some improvements to their tour. Please contact Randy Johnson, our Guide Manager, at
[email protected], to explore ways we might draw you back for a second chance. Huge thanks for letting us know.