First off, the group was too big. There were other groups also overlapping our group to where we didn’t know if it was an echo or what! Too many guides in one place. It was sad. The guide leader was too old, too tired, too winded, too rude to a group of teenagers he asked at the beginning if they were good teenagers or bad... not my kids but, it was rude. I couldn’t hear him half the time. I even told him I couldn’t and he said sorry but did nothing to rectify the problem. If you weren’t walking or standing next to him it was impossible to understand him. I’m all for equal opportunity hiring but, the lack of pep and volume of his voice was contagious! I felt sleepy and bored out of my mind. The stories and “facts” that were told were mostly wrong and extremely rehearsed as if on autopilot. I took my out of the country friend and felt embarrassed that this was the experience she was receiving. We were rushed and only 2 people tipped. A lot of us ended up at the same place afterwards and my thoughts were reciprocated as well. I don’t know if a different guide would have livened it up? Maybe someone that doesn’t sound like a voice recording telling stories... just so sad, disappointed that my friend spent money on that instead of something she would be able to take back home and boast about. It will more than likely be a joke telling session. There was one positive and that is, I won’t waste the time or money for all the other friends and family that are or will visit doing this again. Super bummed... I’m not a bad review leaver either. I hate that I can’t find anything positive to say I took away from the experience. Oh, the front desk workers were Extremely polite and welcoming. The End
Response from Host
Jul 2019
We are taking your feedback to heart and implementing some modifications to the tour routes to eliminate the tight spots. We are also following up with your guide to make some behavioral adjustments. Unfortunately, not even Ponce de Leon's Fountain of Youth can make him any younger, although I'm sure he'd be down for that. Please contact Randy Johnson, our Guide Manager, at
[email protected], so we can discuss ways to make this right by you. Huge thanks for letting us know and we hope you have a great rest of the summer!