I have to agree with the other poor review -if you wish to experience the Hot Springs, just drive there yourself. This tour in November advertises Northern Lights Viewing which is the main reason most of the people took the tour. One major complaint we had was not being able to contact our driver to connect and we almost missed the ride entirely. While the hot springs were great, the changing room was nasty (be sure to bring sandals), the restaurant was average at best (and the cost of the tour does not include dinner), and the Ice Museum was ok. After the hot springs we went to the activity room to (possibly) see the aurora. No hot drink or snacks were available. We did not see the aurora. Of course, a cloudy sky was not the fault of the guide however, the guide could have been provided MANY more tools to seek out the aurora. We literally sat in a parking area along the road for 20 minutes "hoping" the clouds would move. Doing this tour in the winter only makes sense if you want someone else to drive you to the 50 miles to the hot springs. Save your money.
Response from Host
Nov 2022
We are sorry that you had a bad experience on your tour with us.
In regards to not being able to contact your tour guide. Our policy is we do not give out our guide's telephone numbers to our guests. You were contacted by the office to inform you that the guide was running late but that your guide would be there to pick you up at your designated location for pick up. All of our guests have the office number, to which all voicemails after hours are checked regularly, so that they can reach out if their guide does not show up. On the night you took this tour there were no voicemails that came through.
We are sorry that you felt that the ground of Chena Hot Springs Resort were not better taken care of. Because we are just guests there at Chena Hot Springs Resort and are not in control of the upkeep of the grounds and facilities, we will forward your review to management at the resort in hopes that they will rectify these matters quickly.
While we do advertise that this tour is a Northern Lights tour, we do not guarantee seeing the northern lights on any of our tours. They are acts of nature and we do not have any control over them just like the weather. Our tour guides are provided with many tools to seek out the aurora. They also make every effort to provide the best opportunities for guests to see the northern lights if they do make an appearance. We are sorry that the weather and the lights did not cooperate that night and you did not get to see them on your tour.
If you feel that you would like to discuss this matter further, please feel free to call our office directly and speak to a member of our management team during normal business hours.