Firstly, 'The City Climb' experience and the 'Edge Observation deck' should be clearly defined as two very seperate businesses in the same building!
I booked The Climb experience months in advance to pick the Climb nearest to Sunset and get the best views of NYC coming to life at night as the Sunset over Lady Liberty
The initial stages of accessing the climb was nothing short of shambolic - The queuing system/ signage/ general chaos and layout is an absolute joke. It took basically barging to the front of the queue to find where the Climb was and go from there.
Access to the City Climb is at the same entrance as the observation deck, but this is not obvious at first look - especially during Holiday season with vast hoards of people and two staff memebers!
I cannot emphasise enough how truly woeful The Edge Observation deck organisation is. It really needs addressing!! Overselling of tickets, terrible staffing levels, awful layout. The list goes on!
Once through the throngs of people, and in the hands of The Climb staff, things improved rapidly!!
Safety is paramount and you should allocate a few hours for this activity. Safety briefs and checks take well over an hour, before you suit up and head to the top.
The climb itself is not physically taxing, more a mental obstacle of walking up the outside of the Skyscrapers last couple of dozen steps to a viewing platform. At the top you have the options of leaning out over 'The Edge' for the obligatory Insta photos! Heart in your mouth stuff here! (Photos are all professionally done, as you cannot carry cameras, phones etc for obvious reasons)
The City Climb staff were commendable in their attitude and demeanour, and appraoch to keeping everyone feeling safe and happy.
City Climb was a great activity, and quite unique in NYC. Hopefully they can seperate their business from the clowns at The Edge observation deck!!