Booked for the Sunset cruise, the sunset at 6.50pm and the cruise didn't leave until just after 7.00pm. When we boarded had to have photo with captain, then shown to table and told by server that any drinks we wanted had to be bought thro her, we didn't want to dine so went to top deck to chill out ,after a few minutes our server came up and told us food was being served, I told her we didn't want to eat and she seemed quite annoyed about this, then for the next 2.5 hrs the boat plodded up the river at about 2/3 knots. When we booked we booked just for the cruise and were told you could buy beers from the bar but this was not the case, it seemed they just wanted you to spend money on extras, then our server came and hassled us to buy the photo with the captain.
Response from Host
Jan 2018
Thank you for leaving us your feedback. We are sorry if you were misinformed, but we do not advertise our evening cruise as a "sunset cruise" since the time the sunsets changes throughout the year. We will be sure to pass along your comments about your server to our General Manager and we are sorry if you felt uncomfortable in that situation, as that surely was not our intention.
You can in fact purchase appetizers or drinks if you do not want to have the full meal service, although you do still need to order them through your assigned server, as we do not have walk-up bars, only service bars.
Again, we are sorry to hear that you were disappointed with your experience, but we hope that you will come try our cruise again, now knowing what to except. Thank you again for your feedback and we will be sure to review with the staff.