My mother loved the colonial era, and we were taken to Williamsburg several times as children. We didnt love all of it, but had some really fond memories, especially of the tradesmen, the stocks, and the fife and drum/cannon stuff, and the jail. I took my gang, (single mom with kids 16, 12, 8, 6, and 15 months) because they had never been, and we were going to be in the area. I understood that there would be somewhat reduced services due to COVID, and restrictions on grouping, but I always felt like they did things really well, and for a first experience it would be worth it. I can't tell you how disappointing the experience was as a whole. Despite checking the weather report just an hour before we went, torrential rain and aggressive thunderstorms and lightening complicated our visit. Certainly not their fault, but how they handled nearly every interaction, the lack of interest, humanity, friendliness, and the blatant money grab really broke my heart. You have to park at a visitors center, and there was one sign saying "tickets", but absolutely no directions on where to go. We found our way down to an entrance that looked like a closed and dark shopping mall. Still no signs or directions. We almost turned around, but way down at the end inside was a faint area of lights. I found this was the ticket area (we had bought on line as instructed, and we were staying at a hotel where the printer was down, but I had the page up with our purchase bar code to show the tickets, and also a confirmation number). The man we were directed to looked up from behind the glass, already seeming annoyed and disgruntled, I said "Good Morning" and he just barked "tickets?" at me. I told him we had purchased them but couldnt print, here was the bar code and the confirmation number. He said he couldnt use that, that I had to download some app, create a profile, and do something else on it. My phone had low service bars, and I couldnt even get to the app he was talking about. After waiting quite a while I explained what was happening, he grumped "fine, whatever" and printed out some paper, and shoved it through the opening in the glass. No map, no directions, nothing. I had to ask where to go, and he said "shuttle bus", and randomly pointed to his left. We wandered further, and had to ask someone else where to get the buses. A curt "elevator' and a point was all we got. We got to the shuttle bus area. Got on the bus, and very quickly the driver got on. We were the only people on the bus. He looked back, but did not acknowledge us at all, just sat down and started driving. My excited kids just looked st each other, no "Good Morning", "Welcome to Colonial Williiamsburg", nothing. same at the stop, he just stopped and opened the doors. My kids said "Thank you," and "Have a nice day", no response. We had no idea where we were, or where to go. We followed a sign to the Governors Palace. The gentleman outside was the very first smile or welcome we received. He told us we had to leave the stroller just randomly outside, and that the tour would start in a moment. After the tour the kids ran through the maze in the garden in the back, and we came around the side of the palace trying to find the kitchens that they said were to the side. Never found them, there were a few buildings, roped off with no information. Caught by a downpour, we sheltered in an overhang, and when it let up (because we still had no map and my daughter also still couldnt get the app to download on her phone either), we had to ask at the palace entrance which direction to go. We headed for the courthouse and the Capitol building, but out of nowhere wicked thunder, lightening, and torrential rain hit. Almost everything was closed and there was no shelter. We saw an overhang up some steps, with two women in costume standing outside. We ran there for shelter and carried the little stroller with the baby up it, and were huddling around it trying to keep the rain off of him. The stocks were next to this building, but very disappointingly had a big "Do not touch" sign on them. So much for my hopes of getting pictures of the kids in them. We had several of me and my siblings in them growing up, as well as their grandparents and great grandparents. The lady confirmed to my son that this was the courthouse and that we should go inside because the storm was getting more aggressive with no signs of letting up. She curtly turned to me and said "No strollers, and it's not really even allowed to be up on the porch. I looked at her in disbelief and asked where I was supposed to leave it, and she just shrugged. You almost couldnt see past the porch the rain was coming down so hard. I refused to go in and abandon it outside, so the baby and I waited outside the door, until the storm got so bad that the man inside "giving the talk" told the ladies to have everyone come in and out of the storm. They begrudgingly let me keep the stroller near the bench, and we tried as best we could to cover it with our raincoats. We sat in that building for over an hour, no talk given, a large open space with a few benches, nothing really to look at. Never even received the info about the courthouse. The exhausted, (and very heavy) baby getting more and more fretful. My kids politely sat and talked quietly to themselves, and the workers chatted amongst themselves. My 12 yr old, who was particularly interested in the laws and the court was very disappointed not to learn anything, and when I suggested asking, he said "look at them, they dont want to be bothered with teaching anything", and he was right, the workers just chatted amongst themselves. When the thunder and lightening let up, still moderate rain, we made a run for the tradesman area. I sheltered with a now sleeping baby in his wet stroller baby under a scaffolding down the street while the kids ran through the rain and learned about weaving and something else. There were only two tradesmen open, and we were told the armory had now closed for the day due to the rain. They enjoyed that tradesman interaction, and said they learned a lot. Then we headed towards the Capital building, and the rain started up again. Baby still sleeping, confirming there would be no where for me to shelter with him at the Capitol, I sent the kids on to the Capital tour, and for the first time encountered some friendly humans. Two very nice young men encouraged me to come up onto a wooden covered porch where they were, "Come on up, plenty of room". I didnt realize it at the time, but they worked there (they were wearing street clothes) and were there to tell people the James Madison talk had been canceled. I spent a very nice time with the sleeping baby chatting with these two pleasant young men. They were the only glimmer of the upbeat, kind people I remember interacting with as children. They were intelligent and engaging, and I was almost disappointed when the kids returned from the Capital tour to have to go and interact with more of the grumpy, unwelcoming staff elsewhere. I waited outside one other building while they quickly toured, again the woman outside blatantly ignored our "Hellos". Then there was a little shop opened, with very high prices, and that was it for open buildings. No people walking around, no music, no sheep, no atmosphere at all. People in costume trotted by occasionally on their smart phones, or carrying lunch coolers. No sensation of period at all. Having no map was really a pain, but we made our way to the bakery for a snack. Extremely expensive (NYC pricing) for bland cookies and a couple drinks which we shared. I peeked in the shop where you could buy a souvenir for the boys, but three corner hats were 50-80$, a blunt piece of wood vaguely shaped like a toy pistol was 25$, the little period dress for an american girl type doll (without the hat) was 50$. It was obscene. No souvenirs for us. So we made our way to the Art Museum, because there was supposed to be an antique toy exhibit there. Again, no maps, poor signage, but we made it. The museum was interesting, but when we asked about the toy exhibit, the lady who barely looked up from behind her glass booth misdirected us to the German folk exhibit. No toys. We eventually found the right area ourselves. We also found a room with a man doing woodworking. He said he was a trademan who was usually in another area, but they had him working there right now. He spent a lot of time answering the little boys questions about his tools and how he built things, and what they used for stains. He was building a high top dresser from scratch. He was clearly proud of his work, and enjoyed teaching about it. While touring the rest of the museum, a guard came hustling up to us and asked if we had brought in drinks. we said no, we had eaten before coming in, and she asked "Then what is that?" and pointed to a sippy cup of water on the upper rack of the stroller. We explained that it was water for the baby, she looked unhappy, and she said "Well hide it under the stroller to not encourage other people to bring drinks in." There was literally no one there. My 6yr old asked afterwards why the "police man" seemed so mean and angry. He thought she was scary. We left as quickly as we could, and were happy to get on the road to our next destination. I understand COVID has changed the new normal, and I have no problem with social distancing, masks (even our baby wears one), limiting people on tours, etc. I think people believe the glass and the masks absolve them of behaving like people. Why they are able wipe down wooden things at Monticello, but we couldnt even go near the stocks? Why they didnt have more trademen, or kid interest areas like the jail open, why almost EVERYTHING was closed, and why no one even tried to be friendly, verbaly or even with nods and facial expressions (yes, you can see a smile behind a mask), just baffles me. And the ridiculous price gouging on both food and trinkets was awful. This was such a different experience for totally un-COVID or weather related reasons. and it should be plastered all over the webside that there is nowhere for strollers, in any area. Even during a dangeorus thunderstorm! (Both my daughter and I have a joint disorder that makes us dislocate very easily, and carrying the 30+ pound baby is not possible for more than a few moments, it is actually difficult and damaging). We would not have gone if I had been aware that the place was so family unfriendly. The only reason my rating was not terrible is because there were a few folks that clearly were humans, seemed to enjoy their job, and were trying to do what they did in the most educational and pleasant way possible. How sad that it was only a few, and that we were so glad to leave.