Do NOT use this miserable scam of a company. READ THE 1 STAR REVIEWS, THEY ARE THE TRUTH.
Border Tours is fraudulently stealing money from paying customers. I paid for a tour, drove hours to the meeting spot, and the tour operator NEVER showed up. I called the tour operator and company I booked them through and was unable to reach them. Waited at the meeting location for hours and the entire day was ruined.
After filing several complaints with involved parties, this tour operator proceeded to fraudulently lie about the situation. The tour operator first informed the travel company that they had proof that they were at the meeting location. They said they had a photo of a "man in a mask" and that they were at the location. They said they had screenshots of phone calls and texts sent to me. All of this were lies.
A few days later, they changed their story, claiming how they were UNABLE to reach me because I had booked the tour through a different company and they weren't provided with my information. This is a complete 180 from their first story. Apparently they had changed the meeting location and did not inform me. I believe they were too lazy to cross the border as border crossing times were around 1.5 hours. Due to their laziness and unprofessionalism, they probably changed the meeting location from the US side to Mexico side; or they never bothered to show up and just wanted to pocket the money anyway.
In the end, this company STOLE money for a service they never provided. I would advise everyone to AVOID this company. This company is SCAMMING customers. Border Tours is DISHONEST and intentionally defrauding customers by never showing up to provide the service and even worse, LYING and DECEIVING the travel agencies you book this service through.
Do NOT use Border Tours. STAY AWAY!!!