My partner and I booked Greatland as we wanted to hedge our bets and ensure we would have as many opportunities to see the Northern Lights as possible. We spent a couple of nights in Anchorage and a couple in Fairbanks, so i'd booked with them for a night in Anchorage, but ended up cancelling this trip and rebooking it for Fairbanks as the chances weren't great that night. There was no issue with this from the team and they were all so lovely. We spoke in person and on the phone and in all interactions the people were amazing.
We successfully saw the lights in Fairbanks (which were indescribable!) and had a great evening with Chris. He was the perfect guide and so excited for us to see them. His infectious energy kept us going (we'd just caught the train to Fairbanks from Anchorage that day and were exhausted). I can't speak highly enough of the service they offer.
Yes, it's expensive, but they truly offer amazing service and were so accommodating to our needs.