The bioluminescence was amazing and we went on an evening where there was no moon, so they were super bright and awesome....however......we were not told they were all tandem boats until we arrived which was not what we had signed up for. They are more canoes than kayaks. The guides (Freedom and another girl) were not very friendly and bordered on rude a few times. I understand you want everyone to be safe and cautious but it can be done without being impolite and condescending. I live in the area and have taken family and guests on other tours with other companies and when compared I am sorry to say this tour fell short. After the tour I approached the two female guides with a tip (knowing they rely on tips) and thanked them for their time. Not one of them said thank you or even uttered a work for that matter. They shoved the cash in their pockets and turned to the new guests that had arrived.
Oh and on a side note, your confirmation email for the tours is full of typos.
Response from Host
Jul 2022
Hey thx for your review.. Since you saw all the typos, you should've seen that all these tours are done in tandem, so there should have been no suprise.
Since we have tip jars on the tables, our guides know not to put cash in thier pockets out of respect for the other guides. We've had plenty of people on the water that night and I must say and not a single person has corroborated your review. We could say we've had better guests too, no? That's not very kind however.
You see we've been doing these tours long enough to know when someone arrives talking about single kayaks and how they've been misled, it's lack of due diligence on thier part, because WE DO NOT EVEN OFFER SINGLE KAYAKS. Then they figure a rude review will coherse us into to begging them to take down the review in exchange for a full refund..
If you'd read the website you would have seen the clear kayaks offered and noticed they are not a typical kayak. Again, due diligence would have has you to mail or call to confirm, no?
No such thing is happening here. Freedom and the other girl (Lili) are the sweetest most soft spoken guides we have. For you to come out the gate saying that they, of all people, were rude to you, is a flat-out fabrication. I don't need to have been there, I know these guides very well, and I will not stand by and have you slander them by name.
Suggestion, next time read the website so you don't arrive to something YOU weren't expecting and take it out on our guides 😊
My name is Josh, I am the Operations manager. You are welcome to leave another review w/my name on it.
Thank you for paddling out w/us