The trip to the Everglades takes about an hour. The boat ride is about 30 minutes and we saw one alligator, which was fine. The best part was the 20 minute show. That was entertaining and informative. Then there is along lag time waiting for the bus to come back. There is no shade in that area and the driver takes every minute of his break.
But this was all OK. The problem started when we got back for the boat ride. We were given some pink arm bands by Grayline for the boat ride. There are about 6 or 7 tour companies at the dock, and none of them had any idea what the band meant. I showed each my Viator reservation, still no luck. We walked the entire length of the dock to find the correct company. The last one even tried to put us on his boat, but couldnāt. I attempted to call the vendor but only got a voicemail. I left a message but was not called back. I emailed the company, but still no reply.
The scheduled departure time was 30 past and we had given up hope when a manager from the second boat company tried to help. He had a better phone number to callāone where a person actually answered. Imagine that!
Come to find out that we (three adults) were booked on his boat-though, he never received a reservation for us. Luckily his boat departure had been delayed, so we were still able to get the tour. The boat ride was OK.
But, I find that Viator and specifically Grayline totally left us hanging. I wouldnāt trust them to be helpful if you get stuck.