I cannot speak for the snorkeling experience itself because it got cancelled due to the weather. However, I was not happy with the way the staff communicated this information to us. The night before, I saw a chance on rain/storms on the forecast so I called the number on my confirmation ticket to make sure it wouldn’t be cancelled, and the staff said it was still happening. They in no way indicated there was a possibility it could be cancelled. If they had, I would have packed extra clothes and planned out a back-up activity for our day in Key West. They were not honest about the fact that it could get cancelled. After we had driven three hours towards Key West on the bus, they announced that all water activities were cancelled due to weather, which I understand is outside their control. However, the woman running the bus immediately started encouraging all guests to pay $44 each for a trolley tour that went around Key West, for which she was collecting payment on the spot. I asked her if there were any other activities in the area, and she said no. We didn’t have any knowledge of the area or idea what to expect, so we agreed to do the trolley on the spot. In hindsight, this all seems very manipulative as the trolley ended up being very useless to us, and we ended up walking around Key West for an entire day. We woke up at 5am and got back at 9pm, paid $105 each, and basically did nothing all day. If they had communicated with us in advance that there was a chance this could happen and to plan back-up activities, that would have been fine. But they didn’t communicate at all, and left me feeling like they just wanted to get money from tourists.
I’m sure the snorkeling itself is a fun time, but I didn’t like the way the staff handled this.
Thank you!
Response from Host
Oct 2020
Thanks for reviewing our tour. As you well noted the decision to for the snorkeling tour to go out is only for the Key West Marina to decide if it's safe to go out or not. It doesn't matter if it's raining or not, their decision is based mainly on the direction of the wind and visibility ( 2 or 3 hours before the Snorkeling tour starts ).
We are sorry for the inconvenience. We operate with Fury Marina in Key West that is very serious and responsible about their business. If they determine it;s not safe to go out, they don't.