Everything was nicely organized, we were picked up by the company shuttle on time at our hotel and given clear instructions once we arrived at the airport. We didn’t have to wait long (about 10 minutes) when a group of pilots were calling us by group number. There were 6 passengers plus the pilot in the helicopter, we all got to move and take turns in different spots of the helicopter. There are 2 stops (one inside the Grand Canyon and one to refuel). Our pilot Peter was very informative, funny, and made everything comfortable for us. We enjoyed an assortment of soft drinks, champagne, water, peanuts and pretzels as our snack. I do recommend comfortable clothes that are breathable, we did work up a sweat by facing the sun inside the helicopter heading towards the Grand Canyon. The helicopter is a/c but not unbearable. We were given lots of water and a cold towel to help. I would still highly recommend this tour.