First of all the pick up said that they would get you from your hotel ... only if you were staying at the 4 pick up spots. The bus was a double decker, so the downstairs people had a whole different experience than the upstairs people. We could not see squat diddly. Fiona, tour guide, was very personable and I can't blame her for any of the negative things about the trip. She even packed air freshener, because when anyone used or even opened the door to the restroom on the bus the whole downstairs instantly smelled of raw sewage. That means it is an ongoing problem and the company knows about it.
Our party of 4 got the table with four seats facing each other. If you book this trip absolutely do not sit here. It was so uncomfortable that my toes went numb.
About an hour in the air went out downstairs, but not upstairs and the driver tried to say it was because we were near the engine. We had to pull over to reboot the system and that took 10-15 minutes. It periodically kept going out the rest of the trip and we had to complain to get it back on.
The stops they stopped at were old and nasty and only had two stalls per restroom. There were 78 people on the bus. The first stopp had an over abundance of flies in bathrooms and that is where we got our food from.
When we got to the canyon we were informed that if we didn't take the $20 upgrade we had to walk the 2.5 miles to where the bus was going to pick us up. I think this is a shady thing to do, but after sitting like a pretzel for 4 hours it was good to go on a long walk.
Last but not least, on the way home they told us we would have a dinner stop. They waited till we were 30 minutes from Vegas to stop and it was the same fly infested place from the morning. All of us just wanted to get back to the hotel and wash the nasty bus funk off of us.
The canyon was beautiful, wish we would of rented a car.
Response from Host
Oct 2022
Hello,
We are happy that you had the opportunity to experience the Grand Canyon . We pick up from several hotels on the strip, but in order to pick up all our passengers expeditiously, we set the nearest pickup point for everyone that is staying in a certain area. It is usually a walking distance, or a few minutes ride from your hotel. Unfortunately, like other tour companies, we cannot pick up from every single hotel due to the limitations of driving hours that are allowed by law. Also, this would extremely impact the amount of time it would take to leave Las Vegas and get to the Grand Canyon. Unfortunately, we no longer operate our own buses due to the pandemic. We are a very small family-owned business and we try to provide the best tours at the lowest cost. We now charter our buses through Windstar Lines. However, this is not to make any excuses but we rely on Windstar to make sure that their buses are in tip top shape (especially the A/C)) and the overall condition of the bus. Please know that we have reach out to their management regarding the bus issues. They have assured us that their mechanics will be working diligently to address and repair all bus issues. We have just started using this restaurant and have passed on your comment to their management, please note this is not acceptable and will be corrected immediately. The walking tour guide is optional, if you do not purchase then you are free to explore the park on your own. Fiona is one of our best tour guide and we will pass on to her your amazing feedback. We sincerely apologize for any inconvenience you may have experienced and greatly appreciate your feedback as we pride ourselves on providing great customer service and amazing tours Thank you again for your business!
Thank you,
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