The following is my experience of having the misfortune of booking with Will and Donna Tryon owners of Adventure Photo Tours. Our driver/guide Christian was amazing.
I recently had an appalling experience on one of their tours. This company claimed to offer āluxury transportā, but the reality couldn't be further from the truth. Their disregard for customer health and safety is truly shocking.
We were in a minibus for a gruelling 5.5-hour journey to the Grand Canyon in unbearable 47-degree heat. The vehicle had no working air conditioning, despite their advertisement boasting āluxury transportationā. This led to severe discomfort for everyone on board; my wife suffered from heatstroke and was physically sick and I also felt very unwell, It's outrageous that they would subject customers to such conditions without any concern.
Despite reaching out to the company multiple times via email, we received one non helpful response and then we were ignored. This isn't just a one-off occurrenceāreviews (June 2024 headed āTerrible. Read my Descriptionā- 1 Star review) reveal that they have a history of ignoring customer complaints and providing substandard transport, clearly they knew about the air conditioning issue some 5 weeks before subjecting us to heat stroke. Will and Donna Tryon seem more interested in offering lip service rather than actually ensuring the well-being of their clients.
The phrase āsomething specialā is a phrase they commonly use to respond. The fact that Will and Donna Tryon think anyone would rebook seems rather arrogant!
While the owners might reply with what sounds like a well-crafted response, don't be fooled. Their actions speak louder than their wordsāthey simply don't care.
If you value your safety, wellbeing, comfort, and overall experience, I strongly recommend you choose a different operator. Adventure Photo Tours is not worth the risk. Avoid at all costs.
It is worth noting no other transport we used during our 9 days in Las Vegas had air conditioning problems, therefore they did not have to try to convince us the cause of the problem was a heatwave, lame!
If you have had a similar horrible experience and booked via Get Your Guide, contact them as they are a professional company who actually listen, care and communicate!
In your response to this review Will and Donna Tryon, please clarify your description of āluxury transportā and enquire if my wife is well and why you have removed the word luxury from your subsequent adverts. Please also explain why you ignore customer emails but not reviews?
Shame on you Will and Donna Tryon!
Response from Host
Sep 2024
Sir, I won't bother to publish your name and email, although, this is your second trashing of myself, my wife and our company. This is not a review, it's a vindictive vicious attack. We are keeping the personal email you sent to us threatening that you would post very bad reviews should we not give you a refund. That's not a great way to start a conversation. I'm afraid there is nothing we can do to satisfy you.
We wish you a good life.
Will & Donna