The folks at Royal Gorge need to at least take a trip up to Buena Vista to see what great service looks like. I'll start with some positives - the facilities seem clean, there are a lot of services for the area (bar, heli rides, zip lines, etc...), and the prices were comparable for the area.
The campus at RGR is a large, sprawling place with lots of activities. It seems they've grown so fast, that service has suffered. It started at checkin when I guess I missed that the online waiver for my minor didn't include my waiver as well. So, when I checked in, I was told to fill out an online waiver. There was no paper option. TMobile doesn't know Canyon City exists. The wifi was absolutely terrible, and the host checking folks in couldn't care less that it wasnt working well since it was across the way at the bar. Ok - my bad for not realizing my waiver wasn't submitted correctly. Duly noted.
I finally get the waiver submitted and checkin. I'm told to go next door to grab equipment. A guy flops a PFD and helmet on the table. Nothing about sizing, nothing about need anything else - very few words if any. I ask about sizing - he answers, and we go own about our business.
Then the herding of cattle. RGR moves a LOT of people. They must be the place to go to. So, now that we are checked in, we wait in a nicely covered area for our bus ride to the launch point. 3 full buses later (social distancing be damned), we arrive at the launch point to get instructions on how to run the river. The safety kayaker (Brian) gives a pretty concise speech while a 100 of us huddle in a small tent near the river. Our yet to be announced guides are getting the boats ready. They paired up another couple with us and pointed us to our guide, Samir. Ok - full boat of 6 (vs 4 the day before) no big deal, but a little unexpected.
We get in the boat, and on the river and head out. Apparently there is a race this day for shortest time as we paddled more in the first 15 minutes than we did the entire previous day. During the very few breaks, we made conversation with our boat-mates and were getting along quite well. Apparently, there was too much fun occuring, and Samir put a stop to it. After the quick scolding we were punished by paddling thru the flat water in order to put more distance between us and the other boats. This was completely unnecessary.
It only got worse. I estimate we were paddling 75% of the time. Before rapids, through rapids, after rapids, calm water, rough water. And all this time, we are *WAY* ahead of the other 8 or so boats in our trip. It was excessive by any stretch.
White water can be loud when going thru rapids. The 2 in the front of the boat could not hear well, so I would repeat the commands when it was obvious they could not hear. Apparently Captain Samir didn't like that, and rudely told me to stop doing his job. I, calmly for me, reminded him it was hard to hear up in the front, and I was simply relaying the messaging. Again - I guess that didn't sit well. I tried to shrug it off, but it really didn't sit well with me.
We determined, that we all had fun *despite* the guide's poor attitude. He had no personality, his technical ability was below average in my opinion (we hit a couple of things where I thought it was going to tear the boat - it was bad), and his interest in us having fun was apparently in conflict with setting a record time down the river.
The only paddle high 5 we had, was when we met up with some other boats, and *they* initiated the high 5.
I can't speak to all the guides at RGR, but if you end up w/ Samir, jump ship as soon as possible, and swim to another boat, and beg for an open spot. I can almost guarantee you'll have a better experience.
The river itself was quite fun, and scenic. I would definitely do it again, but unlikely at RGR. I'd look for a smaller outfit that might have guides with a little more personality and interest in making it a personal experience instead of a 'I hate my job' kind of fashion.