My husband and I celebrate our wedding anniversary every year with a photoshoot. We get 10 mins in a store to pick out clothes and then we have the photoshoot. We were super excited to celebrate this year at this castle, but unfortunately the woman we dealt with made our experience horrible. To start, I spoke with her a couple times on the phone and she wasn't very friendly, but I know some people just are more serious. We had to wait quite awhile to come to the gate to let us in, then we were left alone without any direction. Our photographer started the photos outside and the we went inside to the first floor where the woman said people usually start upstairs and work their way down. Figuring that was a smart move, we started to head to the stairs, she was rude and said since we started here, we needed to finish. We then went to the stairs where she called our outfits low budget and said we were dressed for a wedding. We tried to explain that is the way we dress for our anniversary, but instead of saying we might have had a miscommunication, she called me a liar and that we needed to leave immediately. There are certain ways to handle things and this was not the correct way. If this is the owner, shame on you for treating customers that paid you that way.