As another reviewer mentioned, not a lot of customer service. We assumed we were supposed to check in inside and then the guy who checked the reservation just said "you're good" without any further instructions. The guide initially tried to break up our party of 6 into a single row of 5 and then 1 person which was odd since we were a family of 4 and then traveled with a couple. Then we waited another 15 mins for a couple passengers who were late. Our tour guide had basic information to share, repeated himself often, would say things like "right here guys....on the left" or would miss telling you what direction to look, and regularly would bark at dogs on the street through the microphone.