The tour experience was "fine." The check in process was very disorganized and confusing. Staff did not make an effort to direct people when they walked in the shop so you had to assume you were in the right place and find someone to check in with. The tour bus was clearly older, but the ride was comfortable and we felt safe. However, the microphone system was faulty and would go in and out. There were many moments none of the guests could hear what was being said- even when the bus was stopped, no one was talking, and the wind was low. Our guide was wonderful; he was knowledgeable, entertaining, and seemed to enjoy his work.