We booked a jet ski tour for three people directly on the Jet Ski Oahu website. Following their recommendation, we arrived 20 minutes early at the Keehi Boat Harbor Boat Ramp. Unfortunately, the operator arrived 8 minutes late. He then informed us that one of the jet skis had broken down and needed to be towed back for another customer. As a result, they only had two jet skis available instead of the three we had paid for.
To make the best of the situation, my spouse let our two boys ride while we waited. The operator assured us we would receive a refund for the third jet ski and claimed he had already contacted the company owner to explain the issue.
However, several days passed with no refund. Iāve tried contacting the company via email and phone, but no one answered. The phone number now appears to be disconnected. Itās been over a month, and we are still waiting for our refund.
This company operates unprofessionally and appears shady. DO NOT RENT FROM THEM! Save yourself the frustration.