This was an unforgetable experience because of everyone involved. Bob helped me through booking, Ashley communicated with us through everything (see below). This is a 2 part review since our situation was an unusual one.
Part 1: My husband, 15 years old daughter, and myself were all booked for this adventure for the 8:20 pm night snorkel last Tuesday (July 13). Unfortunately, after a day to trip to Oahu (including a heli ride and Pearl Harbor tours) the previous day, our daughter began feeling unwell (not covid related) and didn't feel well enough to swim. So, my husband did the snorkel on his own. He returned and couldn't stop talking about his experience! He was checked-in by Alicia.
Part 2: Trying to recoup our losses, I communicated with Ashley regarding the possibility of rescheduling my daughter and I for another night. They were willing to accommodate us for Thursday night at 10:20 pm. My husband took my daughter's place and he and I snorkeled with the Mantas together. We were checked-in by a different girl (I don't remember her name), I don't remember the name of our driver, but Dillon was our guide in the water. Everyone was nice and professional. The Manta Rays....WOW!!! They come up right to you and several of them even scraped my hand. I used my Samsung Galaxy S21 Ultra encased in a waterproof case and took some amazing videos. Unfortunately, I can't post the videos here but I did take some snapshots of my videos and posted those pictures here.
This company only books small groups at a time - around 6 people. I would use this company and recommend them over and over again. Dillon did his best to make sure we were at an optimum spot to experience these beautiful creatures and he even knew some of the creatures by name.
Thank you Hawaii Island & Ocean Tours!
Response from Host
Jul 2021
You are most welcome. It was a pleasure having you and your family out with us. I'm glad things worked out and we were able to help accommodate everyone...one way or another. Mahalo for the wonderful review and kind words regarding our staff. They work hard and are passionate about giving guests the best experience possible. We definitely will look forward to seeing you again. Safe Travels and Aloha.