Wanderer03382375659
Sep 2024
I am not reviewing the actual tour, but an experience I had with Seaside Tours. I had booked the "Ketchikan 4 in 1" Tour. I arrived by cruise ship and arrived at the meeting point early. The tour representative asked for my name, but couldn't find it on his list. We learned that by my own mistake, I had shown up on the wrong day...a Thursday instead of Tuesday. They told me if I had contacted them two days earlier, they would have made an exception. But naturally, I didn't because I hadn't realized that I had made the mistake until that morning! So, they said I couldn't go. I could understand that if the tour van going was FULL and they didn't have room, but there were only two other people going on the tour that day, and they had PLENTY of room. I just think it would have been good customer service and a good will gesture to let us board the van and go on the excursion, especially since we had already PAID for it! Just sayin.'
Response from Host
Oct 2024
I remember this, on the day you booked for. ( the wrong day). We attempted to call you several times a group was on hold waiting on your response. We called and sent messages. Not one call or return message sent. (No communication from your end). Then 2 days later and by your own admission. You figured out. You booked for the wrong day. But still no communication the day of ,before your tour time. You walk up hand me a ticket. Still mention nothing about your mistake. I called my secretary and had a group that showed up on their day and time they booked for. Trying to figure out a problem. That you already knew the reason for.
See if you would have came up explained the situation. But you didn't. You walked up handed me a ticket that was 2 days past your tour date an hoped I just over look it.
1. 2 days before we had a group waiting for you.
2. Two days you never returned a call or message
3. On the day you show up. Another waiting for us to figure out the problem you already knew the answer to. You picked the wrong day that's why you we not on the list.
We have great customer service.
And we have had great visitors. We are glad to wait for folks who stay in contact. We go above and beyond to show our visitors the best our island has to offer. Communication is key for our visitors who make mistakes.
We do thank you for your review.