We booked this tour through NCL. for Monday June12th @ 10:00am. We waited on the dock in a cold wind for at least ten minutes before we were allowed to climb on board while several crew members stood around and B.S. We sat on the duck boat for least 12 to 14 minutes until captain Eric and Caitlyn got on He started to tell these horrible jokes and I said jokingly "Is this your first tour." He for some reason took offense and asked me where I was from. I answered Philadelphia. He said " well philadelphia I am going to make you my "personal Pinyata" He continued his terrible standup comic routine with derogatory remarks about my appearance, age, etc. My wife kept elbowing me to not say anything in retaliation. This waste of time was followed by Caitlyn spending several minutes hawking duck boat noise makers as she walked up and down the isle with a huge bag of the noise makers. The ride in the downtown area consisted of stops in front of two jewelry stores they were pushing. Several blocks later just outside of the port area the highlights were bear proofed trash cans, a supermarket where bears learned to open the automatic doors and where the fish hatchery used to be located.. Never saw any of the advertised totem poles.
Caitlyn told us she had only been doing this a couple of weeks and it was apparent. We rode back past the dock and just north of the cruise ships we entered the water. We then sailed back toward the cruise ships but never got close. Caitlyn ran out of things to say after 40 minutes after leaving the starting point and there was silence. We saw a couple of seals on an old dock that a passenger spotted. Caitlyn made several mistakes which other passengers corrected. At this point, fifty minutes into a advertised one hour and thirty minute tour Capt Eric started sailing around in a circle to kill time.
We arrived back of the dock well short of the scheduled time. Capt Eric got off the duck boat and hurried away as Caitlyn blocked our exit to again push the sale of the duck noise makers. I didn't have an opportunity to confront him.
We went to the 12 noon lumberjack show. and then went into the Duck Boat pier side office. I related the problem and the people there responded with a gee that's to bad. I told them I was going to complain on the ship, to NCL, and on Trip advisor. They should have returned our money and apologized. I complained on the cruise ship and received an insulting $9.80 cents back for each ticket.(20%).
I called the Duck Boat company several times to talk to Stephanie Smith the owner and never got the courtesy of a return call. I also wrote a letter to Stephanie Smith which she never responded to.
Based on our experience DON'T BOOK THIS WASTE OF TIME EXCURSION