S5489QHkimberleym
Jul 2023
I saw the great reviews and really wanted to support a local, family business. While Kaylee and Jesse were very kind and personable, we didn’t see any whales. It was disappointing. I know you can’t control wildlife but he just said something like “Well, I drove around a lot.”
Then the land portion was even more disappointing. We went out to Herring Cove but no bears. The driver said it was high tide and the bears don’t go out at high tide. I feel like offering a tour when you know they won’t be there is in bad faith. We drove to a waterfall, then back to Herring Cove, but it was only 20 minutes later and still high tide. All of us just got out at Creek Street and didn’t continue the tour.
It was an incredible waste of time and money. Sadly, I can’t recommend this company.
Response from Host
Jul 2023
Hello Kim,
As we welcome all reviews from our guests, we do value the ones that show dissatisfaction with our tours. I’m so glad you said that we can’t control wildlife and we appreciate that so much. We do really hope to catch Whales and Bears on all our tours. Unfortunately we cannot guarantee them and we always try to extend each tour or add additional stops in hopes to see them. I’m sure you understand that tides and tour times don’t always work on the same schedule. We do see quite a lot of bears and whales and our averages are higher than most companies in Ketchikan. We would have been happy to discuss your concerns to possibly help.
Best luck in your travels.