businesstraveler05
Jul 2011
We recently went on a snorkeling trip with Sundiver Snorkeling tours in Key Largo FL. We had three children (8-13 yrs), and 5 adults in our group. The boat was a bare bones boat, no head, no freshwater rinse off. Water was offered for free and cokes for $1. We went about 30 minutes offshore, to Grecian Rocks. The reef is very poor in this area, not much coral and what's there is damaged, due to all the boats that gather in the same area. There were a lot of fish. There were 46 people onboard, very over crowded, and there were about 5-7 other boats at the same anchorage. Captain and mate gave us instructions about how to snorkel, how to get to the reef, which way to swim, etc. They were not very friendly. One adult in our party had trouble with mask leaking and wanted help and they were less then helpful, just wanted her off the boat. They were yelling at people to stay off the ladder, and move your fins the minute you started to get in the boat. The loading area is located under a hotel, with 1 bathroom and a shower available to use. No paper towels, soap or tp however. Not worth the price we paid. Would never go with them again.
Response from Host
Feb 2012
Wow, This review really needs to be addressed. We work very hard to be a family business that is a fun time and memorable and positive experience. We are taking this review seriously and making some upgrades to the food and drinks on board and also have address the shower situation. We strive to train our crew to be courteous, fun, informative and safe so would really like to know who your crew was during this below par trip. Could you email me privately to address this issue further ?
I would like to have an email exchange with you to discuss this occurrence in finer detail and try and make it up to you....Thanks...
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Sundiver Customer Relations
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