We booked the Snorkeling + Dolphin Tour through an agent appointed by Key West Gray Line, expecting a fantastic experience. Unfortunately, we were misled by the booking agent, who never informed us that snorkeling required swimming. We only discovered this once we were already in the middle of the ocean, leaving us unable to participate.
To make matters worse, the staff claimed we had signed a waiver form—something we never did. Shockingly, the agent had signed the papers on our behalf without our consent. This is highly unethical and deeply concerning. Despite reaching out, we have yet to receive any response from Gray Line.
If you’re considering this tour, be sure to verify all details before booking. This experience was extremely disappointing.
Response from Host
Feb 2025
Good afternoon, niveditarashmi, thanks you so much for your feedback and i wish to apologize on behalf of my tour guide which i will reprimand tomorrow first thing in the morning. I had informed them to process a refund for you and they had. I tried to call you for i wish to confirm you received the money bac. I will make sure this will NEVER happen again and apologize again. Thank you and have a great afternoon.