The water was so choppy the day of our excursion that it was impossible to enjoy snorkeling. While I understand that the weather is not controlled by the company, they made a very poor decision in not postponing our trip. We had an absolutely horrible time and will not be returning. Worst money spent the entire week.
Response from Host
Nov 2019
I am sorry that you did not enjoy your excursion. We look at all the tools available to us (weather reports and reports from other boats that are out before us) to make our decision. Occasionally we do make the wrong decision, had you come into our office and spoke with manager, we would have offered some sort of solution, either another trip or partial refund. Again I apologize for you less than desirable experience.