Unfortunately this is another one of those companies with shady policies and communications. I booked a tour and they confirmed the booking and was extremely responsive to take the business. Then I queried more detailed policies around how much notice they would give me if they cancelled on me for whatever reason, including what the guaranteed departure minimum numbers are, and they never replied even though I sent many follow-up emails. I know they read it, but they don't want to address the questions.
I read a number of reviews online saying that they cancel on you with very little notice if they don't get the required numbers and I wanted to verify if this was true by asking. Silence is not a good sign.
Wasted my time researching, booking and querying. The last thing I want is a company not disclosing their policies upfront and become shady and silent when asked. These are big red flags. Having travelled for 15 years, I know when to "run for it" before the expletive hits the fan.
Lucky I booked through Viator and could cancel for free, which I did. I went to purchase a private tour instead for $250 more but I am happy to pay this additional fee for service from a transparent and honest company who disclosed to me their change/cancellation policies upfront, and who of course has guaranteed a tour since it is private.
Avoid this company.
I know they won't like this review and will come here and probably make accusations of what a terrible customer I am and tell false stories and lies (this happened before when I tried to expose another company in Auckland NZ - "Auckland Scenic Tours" - please see my reviews), and they then responded with a series of untruths and lies to cover their backside. I won't be surprised if this happens here but it is my duty as a traveller and TripAdvisor reviewer to provide both great and bad reviews to protect other consumers and travellers.
Please message me if you want details about the "honest" company I have booked with instead.
Response from Host
Nov 2022
Hello Dear Guest,
We are so sorry that you are not satisfied during your booking. We are doing our best to be responsible and honest with our guests. But, first I need to know your booking reference number and then I could check and figure out what was the problem. Normally, our minimum requirement for Leavenworth Christmas light tour is at least 2 travelers. So, I'm looking forward to get your reference number if you are purchase from us.
Best regards
Daniel