After reading some not so favorable reviews of Wannar I was wondering what to expect. But everything went smoothly. The ticket voucher, sent via email, had complete information as verified by a phone call to the customer service number. Check in was easy. Don't know why we had to be there an hour ahead of time, but were entertained by a Navajo hoop dancer. Lined up in groups of 8-10 and followed a guide. Our tour guide, Matthew, was excellent. He even took pictures for us and of us on our phone cameras so got great pics. A 5 star tour for sure..